There is a widespread acceptance of empathy as a principle to guide the design of technology towards moral goals like inclusivity and social justice. Concepts such as ‘digital empathy’ (Terry and Cain, 2016) to develop concern for others in online interfaces (particularly in e-health, immersive digital journalism, and interactive documentaries), virtual reality (Andrejevic and Volcic, 2020, Hassan, 2020) and empathy tools that combine analog and high digital components (Pratte, Tang, & Oehlberg, 2021; Felts, 2023) are examples of where empathy is a core orientation for technology design.
These empathy tools intend to communicate to the user/wearer the challenges that underprivileged and/or exploited individuals and groups experience as a result of biological factors (Felts, 2023) or social conditions (Hassan, 2020). They simulate vulnerabilities related to disability, period pains, policing of street protests, online harassment, hazardous work, and ageing in order to orient individuals and thereby our societies and policies towards inclusion and social justice.
These designs assume that empathy is intrinsic to morality and justice. This paper argues that this assumption is wrong.
I draw from the debates triggered by philosopher Paul Bloom’s (2016) arguments on the limits of empathy and its unintended consequences. Designers of empathy tools adopt a common definition – of being able to experience another person’s feelings; a definition, that Bloom argues, often clashes with fairness. Empathy is emotionally triggered for an identifiable victim (e.g. through images used in fundraising by charities) which results in the misallocation of resources away from avenues that may have benefited a larger number of persons. In cases where there are no identifiable victims, such as future victims of climate change, empathy is weakly triggered. More relevant for its application in designing intimate technologies is Bloom’s argument that empathy also has an ingroup bias as it is usually triggered when the subject can identify with the victim through race, caste, religion, nationality. Further, empathy need not necessarily have lasting impacts. More often than not, Bloom argues, the subject's feeling of another person’s pain is temporary without any meaningful change in behavior.
What are the implications for intimate technologies? For instance, consider the tools used to generate age-related vulnerabilities in younger/healthier persons, intended to mobilize support for accessible public spaces (Felts, 2023). Class membership, in these highly unequal times, will influence the experience of empathy, and elite wearers may direct attention to affluent parts of a city and exclusive spaces, at the expense of public spaces and parts of a city where the majority lives and works. These tools also encourage the individualization of responsibility and ignoring the need for public investments that would benefit a larger share of citizens. Elites targeted with VR tools to ‘experience’ homelessness (Andrejevic, M., & Volcic, 2020) and hazardous work that they would almost never encounter in real life are unlikely to transform into champions of higher taxation and public welfare.
Uncritical adoption of empathy is common in design (Devecchi and Guerrini, 2017). Acknowledging these downsides, I argue, will help designers of intimate technology with a more nuanced understanding of empathy and point out the consequences can be contrary to the stated aims of its adoption.
References
Andrejevic, M., & Volcic, Z. (2020). Virtual empathy. Communication, Culture, and Critique, 13(3), 295-310.
Bloom, P. (2017). Against empathy: The case for rational compassion. Random House.
Devecchi, A., & Guerrini, L. (2017). Empathy and Design. A new perspective. The Design Journal, 20(sup1), S4357-S4364.
Felts, A. (2023). Unique MIT suit helps people better understand the aging experience, MIT News, https://news.mit.edu/2023/unique-mit-suit-helps-people-better-understand-aging-experience-0120.
Hassan, R. (2020). Digitality, virtual reality and the ‘empathy machine’. Digital journalism, 8(2), 195-212.
Pratte, S., Tang, A., & Oehlberg, L. (2021, February). Evoking empathy: a framework for describing empathy tools. In Proceedings of the Fifteenth International Conference on Tangible, Embedded, and Embodied Interaction (pp. 1-15).
Terry, C., & Cain, J. (2016). The emerging issue of digital empathy. American journal of pharmaceutical education, 80(4), 58