Conference Agenda

Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).

Session Overview
Session 03B: Utility Management
Monday, 09/Sep/2019:
1:15pm - 2:45pm

Session Chair: Eric Habermeyer, City of Seattle;
Location: D136

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1:15pm - 2:00pm

Modernizing Workflows

Robin Krause3, Heath Henderson1, Grant Herbert2, Tom Sedlacek1

1Clark Regional Wastewater District, United States of America; 2Flo-Analytics; 3Jacobs; , ,

Track: Utility Management Financing strategy; tools to optimize utility operations; regional collaboration; emergency plan; capital programs; contracting methods; public communication strategies. How are you building a competent and efficient organization? Asset Management & Data Where is the industry going with BIM/GIS? What tools do other industries use? How are you using your data? CMMS, IT, SCADA, predictive maintenance?

Clark Regional Wastewater District is located in southwest Washington State and manages a wastewater collection and conveyance system that serves over 100,000 people. The District has been providing wastewater collection services for 60 years to the unincorporated urban areas of Clark County, which is situated immediately north of the city of Vancouver.

The District has made several investments in key technology including a robust maintenance management system, GIS system with a complete inventory of the District assets, computer server and related investments, and mobile devices. Those investments have positioned the District to further leverage technology and modernize key processes. In 2015 the District completed an Engineering Department Workflow Assessment to document and review key processes and work flows. This process identified specific opportunities for both process improvements and for investment in new technologies that demonstrate a clear return on investment. The assessment identified potential cost savings to the District over a period of five years of over $450,000.

This presentation will cover important factors such as planning and obtaining buy in, demonstrate an innovative and integrated deployment of electronic tools and GIS to improve inspection and project management workflows and resource deployment, and discuss the result in terms of cost savings and quality control. It will also describe further improvements planned at the District including dashboards with key performance indicators for reporting.

2:00pm - 2:45pm

Implementing Tools and Processes with Change Management Models That Work

Jessica Bishop, Chris Cleveland

Brown and Caldwell, United States of America;

When utilities embrace a culture of continuous improvement, they are faced with regularly updating business processes and tools to deliver increasingly efficient operations and accurate data. The process of implementing new tools and protocols can be extremely challenging due to our natural resistance to change. Exactly how challenging includes some shocking statistics. A variety of credible entities, including Harvard Business Review, Kotter Inc., International Project Leadership Academy, KPMG, and others have published similar numbers. Every year between 50% and 70% of change-focused project implementations fail. Despite all the advancements in project management tools and communication tools, organizations still struggle to implement change.

Thankfully, change management models have been developed that deliver expedited acceptance of change and minimize resistance. Using case studies from throughout the Pacific Northwest, key components of change management, and leading change management models are summarized to give utility leaders and communicators cutting-edge tips and techniques to accelerate the transition process. Real world examples of how these tools are implemented demonstrates their ability to be scaled and provide value to change implementations of any size or complexity.

Presentation attendees will receive an overview of various change management models that utilities use to implement change. Links to resources for templates, white papers, and case studies will also be provided.

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