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The ‘UX Factors’: Gamified Measuring and Advancing UX Team Maturity
Jens Mühlstedt
Präsentationen
ID: 132 / UP-WS07: 1 UP: Workshop (90 Min.) Mensch-Computer-Interaktion: Evaluationsverfahren für Alle, User Experience Design, Gamification und Serious Games Stichworte: User Experience, UX maturity, education, measuring UX, knowledge management
The ‘UX Factors’: Gamified Measuring and Advancing UX Team Maturity
Jens Mühlstedt
Lobster GmbH, Germany
UX maturity models are known and accepted (Nielsen, 2006, updated 2021). They work well to evaluate companies, but overlook variability in UX practices across individual teams. Moreover, UX professionals repeatedly face challenges to help their teams to improve both UX processes and the quality of developed features.
The session introduces “UX Factors”, a practical and gamified tool to assess and enhance UX maturity at the team level. The approach addresses common hurdles by combining reliability (based on the Kano model), engagement (card game style), practicality (24 process, 7 product UX factors), and measurability (scoring scale). It also fosters involvement of key stakeholders: product owners, project leads, and engineers. For each UX factor, the tool offers evaluation criteria and actionable improvement methods.
In the interactive workshop, participants will explore the tool in small groups, apply it to realistic scenarios, and exchange insights on its application and impact.
