Continuity of care increases clinical productivity in primary care
Harshita Kajaria Montag1, Michael Freeman2, Stefan Scholtes3
1University of Cambridge, United Kingdom; 2INSEAD, Singapore; 3University of Cambridge, United Kingdom
Discussant: Hummy Song (The Wharton School, University of Pennsylvania)
Relational Continuity (RC) in primary care confers many reported benefits, yet it has been in sharp decline. Using multiple econometric techniques on a large consultation-level dataset comprising of 5M patients registered with 300 primary care practices across the UK over the course of 10 years, we find that RC has a significant productivity benefit, with operational and strategic implications for primary care practices and third-party payers.