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SB02 - SIG Healthcare2: Volatility and workload of providers
Time:
Sunday, 26/June/2022:
SB 10:30-12:00
Session Chair: Jonas Jonasson Session Chair: Pengyi Shi
Location:Forum 8
Presentations
"I Quit": Schedule volatility as a driver of voluntary employee turnover
Alon Bergman, Guy David, Hummy Song
The Wharton School, University of Pennsylvania, United States of America
Discussant: Harshita Kajaria Montag (University of Cambridge)
We examine how employer-driven volatility in workers' schedules impacts their decision to voluntarily leave their job. Using time-stamped work log data of home health nurses, we construct and study an operational measure of schedule volatility. Using an instrumental variables approach, we find that higher levels of schedule volatility substantially increase workers' likelihood of quitting. Using policy simulations, we illustrate how schedule volatility, and employee turnover, could be mitigated.
Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use
Mohamad Soltani1, Robert J. Batt2, Hessam Bavafa2, Brian W. Patterson3
1Alberta School of Business, University of Alberta; 2Wisconsin School of Business, University of Wisconsin-Madison; 3School of Medicine and Public Health, University of Wisconsin-Madison
Using a data set assembled from detailed ED visit-level data and exhaustive billing data in an integrated health system, we show that there is an increasing concave relationship between ED physician workload and post-ED care use. Further, we identify ED physician test ordering behavior as a mechanism of these effects. Together, these findings suggest that when ED physician workload increases, resource utilization increases in the ED and several other channels of care in the healthcare system.
