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Conference Agenda

Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).

Please note that all times are shown in the time zone of the conference. The current conference time is: 24th Aug 2026, 05:31:28am America, Santiago

Daily Overview

Session

35F: Logistics & Transport
Virtual location: VIRTUAL: Agora Meetings

Presentation 2

2:28pm - 2:36pm

CONSUMER INSIGHTS AS DETERMINING FACTORS OF CUSTOMER LOYALTY IN LOGISTICS COMPANIES IN CALLAO

Jorge Luis Carrasco Ipanaque, Aldo Medina Gamero

Universidad Privada del Norte - (PE), Perú

This research aimed to determine the relationship between consumer insight and customer loyalty in logistics companies in Callao. The methodology employed was correlational, with a non-experimental, cross-sectional design. A 31-item Likert-type questionnaire was used as the data collection instrument, administered to a sample of 152 employees from logistics companies in Callao. The results showed no significant relationship between the two variables. In conclusion, logistics companies in Callao prioritize other factors, such as job completion, punctuality, and service quality, over considering customer preferences.