Conference Agenda

Companies dedicated to engineering are increasingly facing a competitive world as a result of globalization, they constantly seek to differentiate their processes in order to maintain or increase their presence in the market, one of the main processes is sales, since it is essential in the development, growth and continuity of companies from all business sectors. It was proposed to evaluate the effectiveness of the sales process of an engineering consulting company by analyzing the effectiveness in sales planning, in the participation in selection processes and in the company's customer service in order to implement a process reengineering that provides greater efficiency and can be applied to engineering companies in the same field according to their own development dynamics. The research is of a quantitative cross-sectional type as the survey technique was used, applying a questionnaire as an instrument, which obtained as a result 0.808 in the reliability analysis (Cronbach's alpha), which is acceptable. It was obtained as a result that the effectiveness in the sales process of the consulting company of engineering projects is low with an indicator of 37.5%, for which recommendations are established based on the reengineering of the process, in order to improve participation company market.

The oil and natural gas industry is important to guarantee energy resources; however, the concentrated H2S environment generates an acidic environment. This generates acidic conditions for exposed metal structures, especially carbon steel pipes that are widely used, in this case, HSLA steels meet the expectations required by the industry in terms of mechanical efficiency and corrosion resistance. In particular, the X65 grade is already being used in the automotive industry, due to its excellent properties, it is important to evaluate it in terms of corrosion study. The present study shows the behavior against corrosion of X65 steel in the sour gas medium under normal conditions using electrochemical techniques exposed in a saturated H2S environment, the results show a considerable increase in corrosion, and intensification in surface corrosion associated with MnS inclusions, but the corrosion rate is still within safe limits for use in the oil industry.

This study seeks to show the impact of Six Sigma (SS) procedures in the optimization of production processes in food industries. Therefore, a systematic literature review (SLR) of 172 articles was carried out. Applying the PRISMA and PICOC methodologies, 41 articles belonging to Q1 and Q2 were selected, which are aligned with the stated objective. The articles reviewed correspond to the meat, bakery, agricultural and nectar industries where SS procedures were implemented, highlighting the DMAIC procedure in 85.71% and among the benefits found, the optimization of resources, elimination of bottlenecks, cost reduction, waste minimization and increased customer satisfaction prevail. It is concluded that, the adaptation of SS through its DMAIC and DMADV procedures have a positive impact on the productive processes, which generates advantages that improve the competitiveness of each industry.

Auditing is a procedure that allows organizations to ensure that their processes are transparent and reliable and to reduce and mitigate operational and financial risks before they become major problems for the organizations. Therefore, the study aimed to examine how audits can influence management decision-making in the transition to Industry 5.0 in Costa Rica. For this purpose, a qualitative-exploratory approach was selected, where, using a survey and documentary review, the most important characteristics of the phenomenon were identified. The findings show an absence in the use of audit management models in ninety percent of the identified companies, which evidences a lack of control systems and undocumented processes, giving room for improvement processes that can lead to greater efficiency and cost reduction. In conclusion, the use of audit management models becomes an essential piece in the path of industry 5.0, being emerging technologies such as Blockchain and cobots as essential pieces for the monitoring and control of business processes to be monitored by these models.

This research evaluated the relationship of non-traditional exports on the Peruvian trade balance (2018-2023) using a quantitative, applied and descriptive approach, with a longitudinal non-experimental design. A significant moderate-to-high positive correlation (Spearman's Rho = 0.677, p-value < 0.01) was found between the two variables, based on 72 monthly data. The results showed that non-traditional exports contribute significantly to the trade surplus, generating stable income and reducing dependence on traditional products. Despite logistical challenges and limited government support during COVID-19, key sectors such as agribusiness showed sustainable growth, strengthening Peru's trade balance.

This research evaluated the relationship of traditional exports and trade balance of Peru between 2019 and 2023. With a quantitative, applied and descriptive approach, and a non-experimental and longitudinal design, ex post facto data were analyzed using tables, graphs and correlational analysis. The results revealed a high positive relation (r = 0.764, p-value < 0.05) between traditional exports and the trade balance of Peru, suggesting that an increase in traditional exports significantly improves the trade balance. This finding underscores the importance of traditional exports as a key driver of Peru's economic stability and growth.