Conference Agenda
| Session | ||
1A
Session Topics: Virtual
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| Presentations | ||
9:00am - 9:08am
Adaptability and Quality Practices for Customer-Centered Retail: Strengthening Nanostores in Vulnerable Communities Universidad Nacional Autónoma de Honduras - (HN) This study explores how adaptability, framed by Total Quality Management (TQM) principles, influences customer experience in nanostores. Using data from 143 nanostore owners, managers, and employees in Honduras, the study finds that adaptability significantly drives TQM practices (path coefficient = 0.68, p < 0.001), which, in turn, improve customer experience (path coefficient = 0.72, p < 0.001). Adaptability also directly influences customer satisfaction (path coefficient = 0.45, p < 0.001), highlighting the importance of market agility. Aligned with the principles of humanitarian engineering for sustainable development in Latin America, this research underscores the need for context-sensitive strategies that integrate adaptability and total quality management to foster innovation, build resilience, and enhance long-term competitiveness in small-scale retail environments. The study suggests that prioritizing adaptability and embedding TQM principles enhances service quality and customer loyalty. Future research should investigate the long-term impact of digitalization on nanostores' adaptability and customer experience, particularly in response to evolving consumption patterns and technologies. Ongoing data collection in Honduras, Colombia, and Peru will explore scalable paths to innovation and sustainable development for micro-retail ecosystems in Latin America. 9:08am - 9:16am
Management of safety and health at work in Latin America. A review of literature between the years 2018-2023 Universidad Privada del Norte - (PE), Perú The purpose of the literature review is to determine the trend in occupational health safety management in Latin America between the years 2018-2023. For this, sources such as Google Academic, Refseek, Scielo, Base and Dialnet were used; selecting 30 articles that meet the eligibility and inclusion criteria (published between the years 2018-2023; that contain the variables; come from Latin American countries; are in an indexed scientific journal; are in spanish and have an I.M.R.D. methodological structure “introduction, methodology, results and discussion”). Likewise, it was structured under the I.M.R.D. scheme (introduction, methods, results and discussion); extracting the most relevant contributions from each author and ranking them. In conclusion, the trend highlighted the need for effective management, not only to safeguard the well-being of workers, but to ensure the success and sustainability of companies since the results showed that effective management is crucial to prevent accidents labor, minimize economic expenses due to absenteeism and accidents, boost productivity and strengthen business competitiveness. The importance of complying with international regulations and implementing inspection and training programs to guarantee the protection of workers was highlighted. 9:16am - 9:24am
Employment situation of indigenous language interpreters in Peru Universidad César Vallejo - (PE), Peru Indigenous language interpreters in Peru face precarious working conditions that implicate their role in cultural preservation and facilitating communication for their communities. This research, aligned with the Sustainable Development Goals, contributes to ensuring inclusive, equitable, and quality education and promoting lifelong learning opportunities for all. This work was aimed to analyze the current market labour situation of indigenous language interpreters in Peru, as well as to determine labor demand, identify the remuneration and describe the working conditions and challenges they face. This qualitative study included the participation of 15 interpreters of the five most widely spoken indigenous languages in Peru (Quechua, Asháninka, Aymara, Awajún, and Shipibo-Konibo) registered in the National Registry of Indigenous Language Interpreters and Translators (Renitli, by its acronyms in Spanish). The results disclosed that the judicial field has the highest demand for interpreters, while opportunities in other sectors are limited. In general, interpretation wages are low or, in some cases, non-existent, and do not include social benefits. Working conditions are unfavorable for interpreters due to the lack of ongoing training, issues with the provision of documentation and adequate equipment, misconceptions about their role, and inadequate compensation. Additionally, they face challenges such as professional intrusiveness and ethical and emotional dilemmas stemming from the sensitive content they handle. To conclude, indigenous language interpreters lack frequent job opportunities, fair remuneration, and optimal working conditions that ensure their professional stability. 9:24am - 9:32am
Link between procrastination and academic stress in 5th year high school students from an educational institutionin El Milagro Universidad César Vallejo - (PE), Perú Abstract– This research aims to identify the relationship | ||