Conference Agenda

The objective of this research is to design a software for the online reservation of the oil change service in the company. Initially, the business case analysis of the project was carried out, divided into technical, administrative, and cost sections, the project was defined under the waterfall methodology together with the charter and both the registration and analysis of interested parties were carried out. Also, the EDT/WBS task decomposition structure and dictionary were designed, the network diagram with the critical path was generated in the Ganntpro program and the probability scales were defined. On the other hand, each work package was costed economically, and each stage was budgeted. In addition to this, the breakdown structure, records, assessment was managed, and the response plan was specified. In addition, a respective organizational chart of roles was designed along with the responsibility’s assignment matrix. In addition, the status and closure report of the project was presented with the certificate of acceptance of deliverables. Finally, the identification of lessons learned is managed, concluding that the project was carried out pleasantly, identifying that the project would have variability and positive application.

The objective of the research is to determine to what extent the application of lean Manufacturing influences the increase in productivity in the Pasanni company. The situational diagnosis identified problems such as 440 minutes per month in waiting times, 156 minutes in unnecessary transportation, over inventories and defects in finished products, impacting operational efficiency. To improve processes, tools such as Kanban, Value Stream Mapping (VSM), improvements in the Layout and the 5S philosophy were implemented, achieving an 80% reduction in waiting times, 94.8% in unnecessary transportation and 74.3% in excess inventories, in addition to an increase of 3.8% in efficiency and 2.53% in effectiveness. These results confirm that Lean Manufacturing is an effective strategy to increase productivity in the baking industry.

Abstract– Micro, small and medium-sized enterprises (MSMEs) contribute 60% of the Gross Domestic Product (GDP) and generate 70% of the jobs in the country. The objective of this study was to propose the design of a Human Resource Management System (HRMS) for a medium-sized bakery, using the Action Research methodology, in order to involve all stakeholders from the conception to the implementation of the system. Interviews were conducted with the general manager and human resources experts, as well as employee surveys to identify gaps in human resource management, training and compliance. The results showed the need to create a human resources department, with processes for recruitment, selection and training of personnel. It has formal performance evaluations that allow for the promotion and motivation of employees. A four-phase HRMS was designed, the impact of which depends on the implementation and monitoring of the proposal. The use of Action Research allowed the design of strategic solutions, tailor-made for this company, however, this proposal will have to be implemented and monitored during its execution.

The objective of this research is to propose a model for improving organizational processes in the company Elevaría Café & Tostaduría. The research is descriptive and cross-sectional, and an observation guide was used as instruments to identify the current situation of the company. company. and a questionnaire for the collection of data and information. Previous studies indicate that Human Resources management is becoming a challenge for companies in the coffee sector, even more so when this sector is constantly growing. The case study shows that using business process management (BPM) in the process improvement model could reduce 78% of the execution time and 88% of the operating costs of payroll calculation management. The results show the measurement of the processes as they are executed using the Balanced Scorecard model together with the ACM methodology, the analysis of the results and the proposal of activities for the improvement of prioritized processes such as recruitment and selection of personnel, hiring personnel, training staff, management of absences and dismissal of staff

This study aims to analyze how sales management and innovation influence the competitive advantage of MSMEs in Huacho, especially in light of the impact of the Chancay Megaport. Introduction: Micro and small enterprises face a constantly changing competitive environment, where innovation and effective sales management are essential for their sustainability and growth. Methods: A quantitative, non-experimental, cross-sectional study was conducted with 260 MSMEs in the service sector. Validated surveys were applied (Cronbach's Alpha = 0.878, McDonald's Omega = 0.880) and statistical tests such as Friedman (p = 0.000), Logit multiple regression, and Spearman's score were used. Results: Sales management and innovation were found to significantly impact competitive advantage, with sales activities being the most influential factor (b = 0.489). The Friedman test revealed significant differences between the factors analyzed, while the collinearity analysis showed a positive correlation between both variables. The Markov Chain model projected a decrease in the financial stability of SMEs, increasing the probability of competitive disadvantage from 0.38% to 19.99% in 24 months. Discussion: These findings show the need to strengthen innovation and sales strategies to avoid competitiveness losses. It is concluded that the combination of efficient management and innovation in products and processes improves business sustainability and allows strategic decisions based on predictive models to strengthen the stability and growth of SMEs.

The operation and maintenance phase are the longest and most expensive stage in the project life cycle; however, there is limited evidence of the implementation of methods and technologies that optimize the workflow in this phase. A maintenance flow that does not facilitate access to information and collaboration can significantly affect maintenance expenses, causing delays and lost time. In Peru, the maintenance flow is characterized by being inefficient, due to the extensive investment in waiting time for information.

For this reason, in this paper, the procedure based on the BIM methodology is presented to reduce the time invested in accessing updated information for the operation and maintenance of MEP assets in a Peruvian university. The result was the step-by-step implementation procedure for BIM to the maintenance activities of a Peruvian university, where the time invested in accessing updated information from the university's conventional system was compared with that of the proposed system. This implementation resulted in a reduction in the time to access information on average of 99.65%. Finally, the implementation was validated by the judgement of experts in the BIM and Facility Management areas. Thus, it was concluded that the implemented procedure allows a considerable reduction in time in accessing information, which allows reducing delays and cost overruns.