Conference Agenda

In the face of widespread global conflict, this paper explores emergent work on empathic design for peace. We draw on award-winning theory and practice within peace studies and previous work on empathic design to develop a theoretical framework for the practical application of design methods, and illustrate this framework by showing how an analysis of a novel—in this paper, Milkman by Anna Burns (2018)—can lead to a multi-scalar approach to civil society-led peacebuilding which can inform future public sector and policy design work. We view this as a form of ‘literary design fiction’—that can harness the positional difference of conflict adversaries found in literary fiction—which can be applied to processes of designing and which can shape peacebuilding efforts in conflict and post-conflict zones.

This exploratory research discusses participatory speculative design (PSD) in the context of understanding its potential opportunities for civic service design (CSD) and for practicing designers in this growing field. This study employs a critical lens, with consideration to existing criticisms regarding the design practice, and how to navigate through potential barriers in civic service design. The research paper explores the approach of participatory speculative design, and how it might inform civic service design and its designers today.

This paper examines relational dynamics within a programmatic service design collaboration shaping public service development in Espoo, Finland. Over two years, a service design researcher collaborated with civil servants to co-create more inclusive employment practices. Drawing on iterative design interventions, observations, interviews, and informal everyday communications, reflexive analysis identifies three conditions that enabled collaborative design agency: relational alignment, infrastructuring coherence, and reflexive reconfiguration. These relational conditions highlight how civil servants actively advance design work and institutional learning. By bringing forward the concept of collaborative design agency, the study highlights how design in public services is an emergent capacity calling for greater attention to the agency, motivation, and situated expertise of civil servants. Recognising and intentionally nurturing such relational dynamics not only embeds design in everyday public administration but also contributes to the broader institutionalisation of design as a mode of governance.

Public-sector innovation units across Latin America increasingly use design methodologies to reimagine policymaking and service delivery. However, fragmented and inconsistent documentation continues to limit institutional learning and sustained impact. This study maps how public design is practiced through a multilingual literature review of 84 sources (from an initial corpus of 700 sources) analyzed across English, Spanish, Portuguese, and French. Coding findings at institutional, project, and individual levels reveals four critical patterns: inconsistent terminology hindering synthesis, uneven geographic coverage leaving vast regions underrepresented, superficial methodology documentation describing tools without unpacking adaptation or context, and striking temporal gaps with minimal longitudinal evidence linking pilots to sustained policy change. These findings expose how scattered documentation prevents innovations from compounding into embedded governance capacity. Our analysis is the first step in building an open repository that builds collective memory in a field too often starting from scratch.

Human-centred design is an essential element of the application of design in public and social sectors. What has remained largely unexpressed in the field is the way in which design is influenced by how we see humans, and how that is informed by our worldviews and dominant paradigms. In this conceptual paper, we investigate five common views on humans – user, worker, fallible individual, consumer, and whole and social being - based on four dimensions. The dimensions include 1) depth, 2) personal focus, 3) social focus, and 4) level of agency. Based on a case study of youth unemployment, we show how such views can lead to fundamentally different types of designs. We discuss the need to include the image of humans as a topic in stakeholder conversations. We conclude with arguing for a holistic and social perspective on humans when design is aimed at fundamentally addressing complex societal challenges.

This paper explores the evolving practice of design in the public sector. To do so, we initiated a reading group that brought together academics and practitioners from around the globe to discuss how public design is understood and practiced in different contexts. The common thread across the six reading groups held so far was that public design is inherently paradoxical. Three core paradoxes appear to characterize its practice: the identity paradox (blending in to stand out), the enablement paradox (constraining design by enabling it), and the political paradox (designing apolitically while designing politically). These paradoxes highlight the need for strategic agility in public design—the ability to hold contradictions in creative tension. Methodologically, the paper positions the reading group as a generative approach for transnational, dialogic research that bridges scholarship and practice. Taken together, the study contributes to ongoing debates on the pitfalls and possibilities of advancing public design.