Conference Agenda
Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).
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PAPERS: Designing Strategic Change: Sustainability and Automation Location: 50 George Square, G.03 Zoom Link Accessibility: https://www.accessable.co.uk/the-university-of-edinburgh/central-area/access-guides/george-square-50 Session Chair: G. Mauricio Mejía, Arizona State University | |
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A Product-Service System Design Approach for the Frame Innovation of Automated Robotaxi Interior Space Cleaning 1: College of Design and Innovation, Tongji University, Shanghai, China; 2: Köln International School of Design, TH Köln, Cologne, Germany Robotaxi services are expanding rapidly, but interior cleanliness, valued by passengers, remains a critical weak link. This study examines embedding the Automated Robotaxi Interior Space Cleaning (ARISC) framework in existing operations via a product service system (PSS) architecture without reducing fleet availability. Methodologically, frame innovation is undertaken from companies’ internal processes and governance: first, the study benchmarks DiDi Autonomous Driving, Baidu’s Apollo Go, and SAIC Mobility Robotaxi, and maps existing Robotaxi service systems; second, eleven semi structured interviews with cleaning providers, company staff, and passengers yield 384 records indicating functional needs (air circulation, surface cleaning, waste removal) and value needs (trust, hygiene, convenience); finally, ARISC is proposed and its embedding pathway illustrated through a service blueprint. Viewed through a PSS lens, the framework organizes cross functional collaboration, provides operators a systemic transformation pathway, and guides management toward service strategies for long term competitiveness. View Paper: https://doi.org/10.21606/drs.2026.631
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