Conference Agenda
Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).
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PAPERS: Responsible Retail and Branded Environments: Session 2 Location: 50 George Square, G.03 Zoom Link Accessibility: https://www.accessable.co.uk/the-university-of-edinburgh/central-area/access-guides/george-square-50 Session Chair: Katelijn Quartier, Hasselt University Session Chair: Zakkiya Khan, University of Brighton | |
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Becoming a coffee shop regular: Factors shaping regularity in contemporary coffee shops 1: Malmö University, Sweden; 2: The Ohio State University, USA; 3: Royal Danish Academy, Denmark This study explores customers’ motivations to become regulars at contemporary specialty coffee shops and identifies the features that make these places meaningful enough for repeated visits. Drawing on observations and in situ interviews with staff and regular customers in Hong Kong, Copenhagen, and Columbus, the study examines how regular destinations emerge in contemporary café culture. The analysis identifies recurring characteristics of places that individuals consider their regular spots: (1) high-quality offerings, including quality products and professional service; (2) convenient and attractive locations; (3) the resources to accommodate different types of visits; (4) connectedness, or a sense of community and shared values between regulars and the shop; and (5) deeper relationships involving subtle forms of cocreation among long-term regulars. The study identifies both similarities and contextual differences between the cities and suggests directions for future research. View Paper: https://doi.org/10.21606/drs.2026.587
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