Conference Agenda
Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).
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PAPERS: Design and Systems. Transforming Systems from Within: Capability, Friction, and Service Design Location: Appleton Tower, LT5 Zoom Link Accessibility: https://www.accessable.co.uk/the-university-of-edinburgh/central-area/access-guides/appleton-lecture-theatre-5-edinburgh Session Chair: Cecilia Landa-Avila, Loughborough University Session Chair: Peter Hayward Jones, Tec de Monterrey | |
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Exploring How LLMs Shape Collaborative Decision-Making in Service Design The Hong Kong Polytechnic University (PolyU), Hong Kong S.A.R. (China) The increasing integration of Large Language Models (LLMs) into design workflows is reshaping how designers make decisions. This study examines the influence of LLMs on design decision-making during the early stages of service design, through a diary study with service design practitioners. By analysing usage logs and conducting post-intervention focus group interviews, we examine collaborative decision-making across three interaction dimensions: designer–designer, designer–LLM, and LLM–LLM. The findings reveal that LLMs reshape the internal decision logic and collaboration mode within service design teams. Across different stages of collaborative decision-making with human, LLMs take on varying roles as apprentice, collaborator, advisor, expert, co-creator, and evaluator. This study contributes to the understanding of AI-assisted design collaboration by mapping the evolving dynamics of decision-making in human–AI co-creation contexts. View Paper: https://doi.org/10.21606/drs.2026.2569
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