Conference Agenda
Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).
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PAPERS: Identities and Inspiration in Design Location: 50 George Square, G.04 Zoom Link Accessibility: https://www.accessable.co.uk/the-university-of-edinburgh/central-area/access-guides/george-square-50 Session Chair: Nicole Lotz, The Open University Session Chair: Derek Jones, The Open University | |
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Learning how to use bodystorming in service design for generating new insights and ideas: An application to out-of-hours primary care in the Netherlands 1: TU Delft, The Netherlands; 2: University Medical Center Utrecht, The Netherlands Bodystorming is a design method for generating new insights and ideas for service improvement through improvised, embodied roleplay. However, it is not easy to learn how to use bodystorming as a generative method. Guidance for learning focuses on how to engage in embodied social-technical interactions, but it does not specify clear goals for wanting to do so. In a case study of an out-of-hours primary care service we explored how goal setting can stimulate novice users to use bodystorming to generate insights and ideas. Over three iterations of bodystorming, a group of novice bodystormers focused on goals that they derived from the service design literature, and from weekly feedback of service workers and a user of the service in the case. The study demonstrates how goal setting informs the generative use of bodystorming, and as such can provide additional guidance to novice bodystormers. View Paper: https://doi.org/10.21606/drs.2026.2271
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