Conference Agenda
Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).
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PAPERS: Experiences and experiential knowledge Location: Appleton Tower, LT4 Zoom link accessibility: https://www.accessable.co.uk/the-university-of-edinburgh/central-area/access-guides/appleton-lecture-theatre-4-edinburgh Session Chair: Haian Xue, College of Design and Innovation, Tongji University | |
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From discontent to touchpoints: Analysing art festival experience design through participants’ critical feedback on social media 1: The Hong Kong Polytechnic University, Hong Kong S.A.R. (China); 2: Education University of Hong Kong, Hong Kong S.A.R. (China) This study examines critical feedback shared by arts festival participants on social media. These posts, as a unique form of reflective user experience data, can spark dialogue and spread widely, helping to identify potential needs and key service touchpoints in the design of cultural and creative activities. Using purposive sampling, 104 relevant posts were collected and analysed thematically based on Buchanan’s four orders of design as a framework. The findings indicate that participant discontent stems from overlapping conflicts across different design orders, characterised by a lack of authenticity, value conflicts, and service limitations. Furthermore, the study emphasises the pivotal mediating role of creators in reconciling these orders, offering empirical insights for the experience design of cultural and creative activities. View Paper: https://doi.org/10.21606/drs.2026.2270
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