Conference Agenda

As the population of solo-living older adults grows, hundreds of AI-enabled smart home solutions have entered the gerontechnology market, yet adoption remains below 15%. Technology- or market-driven solutions often overlook integrated, multi-stakeholder value perceptions. Guided by Service‑Dominant Logic, we explored how misaligned stakeholder value perceptions hinder the development of compelling value propositions. We conducted 20 in-depth interviews across three stakeholder groups: users (solo-living older adults, their family members, and their caregivers), design experts, and technology experts. Through thematic analysis, we elucidated three value perceptions: (1) orchestration needs, (2) relational maintenance, and (3) transparency and explainability. Based on these findings, we propose an integrated value proposition framework for AI-enabled smart homes that aligns the value perceptions of users, designers, and technologists. Theoretically, we extend Service-Dominant Logic by translating value perceptions into integrated value propositions. Practically, we offer actionable guidance for designing AI-enabled smart homes to support solo-living older adults’ wellbeing.