Conference Agenda
Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).
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PAPERS: Designing with Others Location: 50 George Square, G.03 Zoom Link Accessibility: https://www.accessable.co.uk/the-university-of-edinburgh/central-area/access-guides/george-square-50 Session Chair: Cláudia de Souza Libânio, Federal University of Health Sciences of Porto Alegre Session Chair: Tiago Barros Pontes e Silva, University of Brasilia | |
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How can a participatory process improve the patient experience during oncology consultations? An Emotional Design Approach 1: Aragon Institute for Engineering Research (i3a), Department of Engineering Design and Manufacturing, University of Zaragoza, Zaragoza, Spain; 2: Water and Environmental Health-IUCA Research Group, University of Zaragoza, Zaragoza, Spain; 3: Aragon Institute for Health Research (IIS-A), Miguel Servet University Hospital, Zaragoza, Spain; 4: Medical Decision Making, Department of Biomedical Data Sciences, Leiden University Medical Center, Leiden, Netherlands.; 5: Erasmus School of Health Policy and Management, Erasmus University Rotterdam, Rotterdam, Netherlands This study explores how participatory and emotional service design can improve patient experiences and equity. Conducted in a Spanish public hospital, it involved breast and melanoma oncology patients as well as healthcare professionals, highlighting the importance of effective communication during initial consultations to help patients better cope with treatment and engage in self-care. The objective of this study is to analyse how oncology patients’ experiences change, from an emotional perspective, when a co-designed prototype is introduced in initial consultations. A comparative analysis between the initial state and post-redesign process was conducted using the EMPATHS methodology, which identifies patients’ emotional variations through service design-focused role-play sessions. Results indicate improvements in key aspects of the patient experience, information assimilation and uncertainty and stress during the process. By combining emotional design analysis with participatory methods, the study demonstrates how service design can contribute to health equity and patient-centred care. View Paper: https://doi.org/10.21606/drs.2026.1790
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