Conference Agenda
Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).
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PAPERS: Participation in Policy making, Part I Location: Appleton Tower, LT5 Zoom Link Accessibility: https://www.accessable.co.uk/the-university-of-edinburgh/central-area/access-guides/appleton-lecture-theatre-5-edinburgh Session Chair: Scott Schmidt, Georgetown University Session Chair: Sabine Junginger, Northumbria University | |
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From lab to line: mechanisms for anchoring human-centred design in public policy and service development 1: Delft University of Technology; 2: Karlstad University Human-Centred Design (HCD) is increasingly proposed as a way to align government policies and services with citizens’ needs and capabilities. However, embedding HCD in everyday government practice remains challenging. This paper reports on a 2.5-year longitudinal action research study within the CGDC programme, where eight national agencies jointly redesigned debt-repayment services. The study combines observations, interviews and workshop data to analyse barriers and enablers for HCD practices in a politically and organisationally complex environment. Findings identify six recurring mechanisms: 1) Normalising user involvement, 2) Organising mandate for user needs, 3) Building multidisciplinary collaboration, 4) Creating facts on the ground, 5) Introducing recurring windows for user-centred policy change, and 6) Re-aligning the system around the citizen experience. These mechanisms show what stimulates and prevents the anchoring of HCD in government organisations, and how HCD in governments can move from innovation labs into the governmental “line”. View Paper: https://doi.org/10.21606/drs.2026.1175
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