Conference Agenda

Automation technology can bring numerous benefits to manual labor in organizations. However, in practice, disentangling how the evolving automated systems will transform human roles remains challenging, necessitating further exploration of task delegation regarding which tasks can (or can’t) be delegated to automated systems. Building on prior research, our study investigates the perspectives of operators and decision-makers involved in automation projects, specifically focusing on Passenger Boarding Bridges in airport airside operations. By conducting six in-depth interviews, we identified twelve themes that emerged across four dimensions, highlighting practical considerations for task delegation between humans and automated systems. The empirical findings indicate that high-precision tasks are suitable for delegation to automated systems, whereas tasks involving clear communication and meticulous inspection are better suited for humans to lead. The research offers practical insights for task delegation, contributing to design research in human-centered considerations when implementing automation in practice.

Stray dog population management (SDPM) poses a significant social challenge in Asia, where adoption services in animal shelters offer a resolution. However, the severity of this issue is exacerbated by high personnel and infrastructure de-mands, coupled with limited public awareness. Our application of service design strategically optimizes and enhances the quality and experience of adoption ser-vices. We recognized the pivotal role of service prototypes in navigating the complexities inherent in social problems. This study examines two animal adop-tion service cases, highlighting the diverse uses of prototypes in understanding social issues refining and evaluating designs within societal limitations. Detailed roles and two major categories are identified, illustrating how prototypes ad-dress complexities arising from the interactive influence of three core elements in service design. This study aims to equip service designers with valuable in-sights for effectively utilizing service prototypes in problem-solving, benefiting SDPM and other public service.

In the future, multi-agent robot fleets will be important for domains like agriculture, space exploration, and air combat. Trust of human-machine teams is needed to make the teams resilient to the faults of both human and robot teammates. Trust in multi-agent systems is often fragile: if any agent in the system is less reliable than the others, people will stop interacting with all of them. Studying relationships in human-animal systems can provide useful insights into designing human-robot systems. We present a method for gathering insight into how humans, working with animal systems think about the relationships between the individuals and the whole, and suggest how animal system models can be used as analogies and practical design features for the design of robot systems in order to increase trust. Using a more-than-human approach in design research phase of human-robot interaction, supports more secure collaboration between humans and robot systems.

The lack of interpretation when considering the outdoor cultural heritage sites has the potential to limit the engagement and educational potential of these sites, as well as presenting a missed opportunity for visitor engagement. We pre-sent an approach that explores the development of interactive stories specific to users that documents their journey through a physical site via a tangible artefact – The Abbot’s Book. We describe the Research through Design process, which in-cluded interviews with Museum and Heritage experts, and the creation of two design prototypes that acted as probes to explore the potential to provoke emo-tional, empathetic relationships with Intangible Cultural Heritage (ICH). Finally, we evaluated the prototypes through a reflective workshop with heritage profes-sionals. Our findings indicate that this approach offers rich potential to extend visitor engagement to reveal not only existing stories in any given heritage site, but also ask questions about untold stories.

Enhancing the consumer experience in second-hand shopping is essential to support the sustainable reuse of products. Up to 80% of shopping decisions are unplanned, making store design significantly important. However, knowledge of the design strategies utilized in second-hand shops is limited. Second-hand shops grapple with store design challenges due to their vast array of unique products, resulting in high visual complexity and clutter. Current literature links such visual clutter to consumers' feelings of cognitive overload but also shows it connotates creativity. This study investigated the design strategies of professional second-hand retailers through observations (n = 25) and interviews (n = 10). It identified seven design strategies divided into two: clutter-reducing and clutter-reframing strategies. The research offers an overview of strategies for managing visual complexity in second-hand shops and discusses harnessing clutter's creative potential. This work enhances our understanding of design's role in sustainable consumption.